Community Satisfaction Survey summary 06-13-13

Media Release (update with link to survey summary)

Chief Harry Kubojiri wishes to thank the 608 members of the public who participated in the Hawai’i Police Department’s Community Satisfaction Survey and the news media for helping to attract this record number of participants during the month-long survey in May.

The chief and his staff are in the process of analyzing all the individual comments collected so the Police Department can identify common concerns. The chief will then respond to the most common concerns expressed by the community members and visitors who participated in the survey. The responses to those comments and questions will be posted (along with the questions) on the Police Department’s website. In the meantime, the public may view the survey summary.

As in previous surveys, Chief Kubojiri said the survey and follow-up analysis are tools to assist him in

• identifying problem areas the community is experiencing with the Police Department
• determining if he can rectify those issues through specific training of Police Department personnel
• making changes to policies and procedures if necessary
• clarifying misinformation about laws and/or police practices

“Your feedback in past surveys has allowed us to make changes that were beneficial to the Police Department and the public we serve, and we will continue to publish surveys in the future,” Kubojiri said. “Your input is one of the many tools that we use in our continuing efforts to improve how we provide services to the public.”

In addition to processing comments from the survey, the Police Department will continue to hold monthly public meetings around the island to respond to concerns from the public. Chief Kubojiri encourages community members to attend these public meetings or communicate their concerns or comments using the “Feedback” link on the Police Department’s website.